Everything You Need To Know About GEICO

Everyone knows Geico – thank the gecko and caveman for that. But when it comes to evaluating Geico’s insurance offerings, you need to know more than their commercials to make the best choice for you and your family.

That’s why we’ve put together this guide to all things Geico – to give you the information you need to get great coverage and better rates. From information about their services and rates to expert and customer testimonials, there’s no better source of Geico knowledge anywhere online.

Average Star Rating for Geico: /5

About Geico

Geico hasn’t always been synonymous with the gecko. In fact, when the company was founded in 1936, Geico was known by its long name – Government Employees Insurance Company. Founders Leo and Lillian Goodwin established Geico as an opportunity to serve men and women employed by the government and enlisted in the military during the Great Depression. Within a year, Geico wrote over 3,700 insurance policies and hired 12 additional people to help carry the workload.

After years of success and investments from Columbia University professor Benjamin Graham and Warren Buffett (who was Graham’s student during his time at Columbia), and a few instances of growing pains throughout the 1970s, Geico has grown into a $32 billion company serving Americans with incredible financial strength and an A++ rating from A.M. Best.

Geico Services

Geico now offers a truly extensive range of insurance services. Here’s a brief list of their major service offerings.

  • Vehicle insurance - including motorcycles, ATVs, and boats

  • RV insurance

  • Collector auto insurance

  • Property insurance - including homeowners, renters, condos, and mobile homes

  • Business insurance - including commercial auto, professional liability, and owners

  • Property insurance - including homeowners, renters, condos, and mobile homes

  • Ridesharing insurance

  • Umbrella insurance

  • Life insurance

  • Travel insurance

  • Pet insurance

  • Jewelry insurance

  • Identity protection

  • Overseas insurance

Geico Auto Insurance

Because auto insurance is Geico’s best known and most popular offering, we wanted to take a deep dive into the types of car insurance they offer.

What Does Geico Car Insurance Cover?

Bodily Injury Liability

Bodily injury liability is designed to protect the other driver in the event of an accident and is the only level of auto insurance legally required in most states. Geico bodily injury liability will cover medical expenses related to an accident you’re involved in, in addition to legal fees should a lawsuit be filed against you.

Collision Coverage

Collision coverage is all about protecting your vehicle in case of an accident that you or someone else has caused. To help ensure you’re not overpaying for your car insurance, consider the age and value of your vehicle when deciding whether to elect for this coverage and what price to set your deductible at.

Comprehensive Physical Damage Coverage

Comprehensive coverage protects your car against physical damage caused by something other than a car accident. If there’s a flood, fire, or you hit an animal, comprehensive coverage will help pay for the damage. Comprehensive also helps cover costs if your car is stolen or vandalized.

Property Damage Liability

Property damage is designed to help cover damage to someone else's property that’s caused by your car, or if they file a lawsuit against you.

Medical Payments, No-Fault, or Personal Injury Protection Coverage

This helps pay for the medical expenses of either the driver or passengers in your car who are involved in an accident. This can also include medical expenses if you’re struck by another vehicle as a pedestrian.

Uninsured Driver Coverage

Legally required in certain states, uninsured driver coverage protects you against drivers illegally traveling without auto insurance, or a hit-and-run incident (covered in some states).

Additional Optional Services Offered by Geico

  • Emergency Roadside Service

    • Jumping a battery

    • Replacing a flat tire

    • Locksmith

    • Towing

    • Gas delivery

  • Rental Reimbursement

    • Helps cover the cost of a rental if your car is being repaired as a part of a covered claim.

  • Mechanical Breakdown Insurance

    • Available for new or leased cars purchased within the last 15 months with less than 15,000 miles and renewable for up to seven years or 100,000 miles.

  • Coverage for your belongings

    • If your car is broken into, your coverage may include reimbursement depending on the value of the items.

  • Full Glass Coverage

    • If something damages your windshield, you may be able to have it repaired or replaced at no cost.

Geico Rates

How Geico Calculates Rates

Like most major car insurance providers, Geico uses a number of factors to help determine your rate. Some major factors include:

  • Driving Experience

  • Driving Record

  • Location

  • Safety Elements of Your Car

Geico’s Rates vs. the Competition

Insurance rates vary significantly from one individual to the next, depending on the variables listed above, as well as many others. That being said, Geico appears to have a middle-of-the-pack standing when it comes to their pricing relative to that of competitors.

In their 2016 Insurance Shopping Study, J.D. Power deemed Geico’s rates “about average." Here’s how that rating for Geico stacks up to major competitors:

  • Geico: About Average

  • State Farm: About Average

  • Farmers: About Average

  • Nationwide: About Average

  • Progressive: Below Average

  • Allstate: Below Average

Because your rate with Geico or any other carrier hinges on your personal information, it’s important to compare quotes and coverage from many insurers before making a final call. Use our free, no obligation quote tool to do exactly that.

Ways to Pay

Geico offers several ways to pay your premium, so you can decide what works best for you.

Pay your bill in full and you can receive a discount by not being charged installment fees. Or, if you want, Geico offers the opportunity to make payments over time ranging from two, three, or four installments, though some states require that you pay your premium in full. New policyholders can also elect five payment installments and customers renewing their policies can elect six.

Payment methods also include:

  • One-Time Online Payments

  • Automatic Online Payments

  • Geico Mobile App Payments

  • Pay by Phone

  • Pay by Mail (Check or Money Order)

Geico Discounts

Here are a few of the discounts Geico offers its customers to help them save on their auto insurance premiums.

Discounts Based on Your Vehicle

  • Air Bag: Geico says you can save up to 25 percent on your medical payments or personal injury coverage for driver-side air bags, and 40 percent for full-front seat air bags.

  • Anti-Lock Brake System: You can save 5 percent on your collision coverage if your car has factory-installed anti-lock brakes.

  • Anti-Theft System: Save up to 25 percent on comprehensive coverage if your car has a built-in anti-theft system.

  • Daytime Running Lights: Save 1 percent on certain coverages if your car has daytime running lights built in as standard equipment.

Discounts Based on You

  • Five-Year, Accident-Free, Good Driver: If you’re free from accidents for five years or more, you may be able to save up to 26 percent with Geico on most of their coverage.

  • Driver’s Education: Help save on the cost of young drivers in your family by having them complete a driver’s education course. It could save you on their coverage.

Discounts Based on Loyalty

  • Multi-Car: Like most providers, Geico offers up to a 25 percent discount on insurance coverages if you have more than one car covered.

  • Multi-Policy, Multi-Line: Geico offers additional discounts to customers who also sign up for a homeowners, renters, condo, or mobile home policy.

  • Good Student: Full-time students with good grades can save up to 15 percent on their coverage.

  • Emergency Deployment: If you’re deployed with the military, you could be eligible for a discount up to 25 percent.

  • Member of the Military: Geico offers up to a 15 percent discount for customers who serve or have served in the military, National Guard, or Reserve.

  • Membership and Employee Discounts: Geico has partnered with over 500 corporate entities to provide an additional discount on your premium. See the full list here.

  • Federal Employee Discounts: If you’re a current or retired federal employee, you could save up to 8 percent with Geico.

Geico's App and Tools

The Geico Mobile App

We all like to have easy access to our car insurance information when we need it, and Geico seems to have taken that challenge to heart. Their mobile app, called Geico Mobile, was the highest rated mobile insurance app in 2016 and is available on both Apple iOS devices and via the Google Play store. Seemingly simply designed, it provides quick access to some of the most important features, including:

  • Digital ID Cards

    • Save a tiny tree and keep your ID card in digital form. You can view, print, and email the card right from your phone.

  • Roadside Assistance

    • The Geico Mobile App lets you put in a request for roadside assistance right from the app and will estimate when help will arrive.

  • Virtual Assistant

    • If you’re looking for a quick answer to your Geico questions but don’t want to talk to a real person, Geico Mobile has a virtual assistant that can answer questions related to coverages, billing, and more.

  • Virtual Assistant

    • If you’re looking for a quick answer to your Geico questions but don’t want to talk to a real person, Geico Mobile has a virtual assistant that can answer questions related to coverages, billing, and more.

Other Ways Geico Supports Policyholders

Geico’s Policyholder Service Center is available 24/7 and lets you manage basic elements of your coverage no matter the time of day. File and track a claim, pay your premium, add a new driver or car, or even modify your coverage.

Geico's Financial Strength

Financial strength with an insurance company helps give you peace of mind when it comes to paying claims and selecting coverage. Today, Geico has a top-rated financial strength with many independent analysts, including:

The Pros and Cons of Geicos

Here’s a definitive list of what Geico does (and doesn’t do) best.

Pros

Online offerings

Geico has pushed the envelope with their innovative digital and mobile services through their app and online customer support.

Great prices

Based on our quote tool, we found Geico has relatively low rates for their car insurance coverage.

A lot of options for discounts

Geico offers a number of discounts based on your driving history, affiliations, and loyalty with them. From new drivers to seasoned vets, Geico probably has at least one way for you to save on your car insurance.

Bundle more, save more

If you sign up for homeowners, renters, condo, or mobile home insurance with Geico, you have the opportunity to save even more.

Cons

Limited coverage

Today, Geico does not currently offer gap insurance, meaning if you’ve recently purchased or leased a car, you may need to look elsewhere for coverage that could protect you if your car was totaled in an accident.

Difficult claims process

Online reviews of Geico’s service indicates that filing a claim for approval, especially the kind that isn’t cut and dry, can be a lengthy and sometimes complicated process.

Customer service

Thank goodness their app is so well-reviewed because customers have a tendency to report poor service with Geico’s representatives over the phone.

Costly over time

Even though Geico has a reputation for offering quality discounts, they’ve also been known to raise their customers’ rates year after year. Unfortunately, this kind of tactic is fairly common across most insurance providers.

FAQs about Geico

Which vehicles does Geico insure?

Geico offers coverage for a wide range of vehicles, from your everyday cars and trucks to motorcycles, ATVs, RVs, and classics. They even offer coverage on boats and ridesharing vehicles if you’re looking to earn a few extra bucks on the side.

Does switching to Geico really save you 15 percent?

Everyone knows Geico’s “15 minutes could save you 15 percent” line. According to Geico, their customers could save $500 or more when they switch – but discounts and eligibility will always be different. Use our free quote tool to find out just how much you could save by switching to Geico.

How much will Geico raise your rate after an accident?

On average, your insurance policy could go up between 3 and 22 percent after an accident or citation, but Geico says that filing a claim won’t immediately impact your rate because of all the other elements that go into your policy premium. You might even qualify for their accident forgiveness program to help keep your premium low, even after an accident.

How long does it take for Geico to process and pay for a claim?

Geico says they “usually deliver a check to you as soon as possible after the accident investigation is complete,” and they try to schedule repairs within 24 hours of a claim being filed to get you back on the road as quickly as possible. But reviews of Geico service indicate that they aren’t among the best in terms of the time it takes to process and pay out claims to customers’ satisfaction.

How do I cancel Geico car insurance, and what’s the cancellation fee?

If you’ve decided to cut ties with Geico, you won’t be able to cancel your policy online. You can call 1-800-710-7751 to cancel your insurance with Geico, but be prepared to answer a series of policy requests before they’ll officially pull the plug. Fees may apply if you’re canceling your policy mid-contract.

Experts Review Geico


Customers Review Geico

Average Star Rating for Geico: /5

Filter Reviews By Star Rating

How well did Geico meet your needs overall?

How satisfied are you with Geico’s customer service?

How satisfied are you with Geico's rates?

How satisfied did you feel about understanding Geico's terms of service?

Customers Review Geico

Word Cloud of Customer Reviews

Geico wordcloud

Top 5 Positive Themes of Geico Customer Reviews

  • Claims Filing and Process
    20
    23%
  • Auto Repair
    18
    20%
  • Customer Service
    17
    19%
  • Quick
    10
    11%
  • Rates
    9
    10%

Top 5 Negative Themes of Geico Customer Reviews

  • Customer Service
    2
    2%
  • Notification Systems
    3
    3%
  • Penalty Fees
    3
    3%
  • Rates
    3
    3%
  • Slow Claims Processing
    4
    5%

Submit Your Own Review


Leave a Comment